PRIVACY POLICY
Spectrum Strong
www.spectrum-strong.com
Effective Date: February 17, 2026
Last Updated: February 17, 2026
------------------------------------------------------------------------
Welcome to the Spectrum Strong website. This Privacy Policy explains how Spectrum Strong ("we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you visit our website, use our services, or communicate with us. We are committed to protecting your privacy and handling your information with care and transparency.
Please read this policy carefully. By using our website or engaging our services, you acknowledge that you have read and understand this Privacy Policy.
------------------------------------------------------------------------
1. WHO WE ARE
Spectrum Strong is an autism family coaching practice owned and operated by Jamaila Melchers, based in Virginia Beach, Virginia. We provide one-on-one autism family coaching, group coaching sessions, workshops, online courses, public speaking events, and digital resources for parents and caregivers of autistic children.
Contact Information:
Owner: Jamaila Melchers
Email: jamaila@spectrum-strong.com
Phone: (757) 589-8260
Website: www.spectrum-strong.com
Service Area: Virginia Beach, Chesapeake, Suffolk, Norfolk, Newport News, Hampton, Williamsburg, and surrounding areas (in person and virtual)
Business Hours: Monday to Friday, 8:00 AM to 4:00 PM (closed on federally observed holidays)
For all privacy-related questions or requests, please contact Jamaila Melchers directly using the email or phone number listed above.
------------------------------------------------------------------------
2. INFORMATION WE COLLECT
We collect the following categories of personal information in order to provide our coaching services, communicate with you, and operate our business:
a) Information You Provide Directly
- Full name
- Email address
- Phone number
- Preferred method of communication
- Goals and concerns you share about your child, yourself, and your family
- Information shared during coaching sessions (including details about your child's health history, behaviors, diagnoses, therapies, lab results, dietary information, and developmental progress)
- Payment information (processed at the time of service)
- Any documents, lab results, or records you voluntarily share with us for coaching purposes
b) Information Collected Through Our Website
- Information submitted through the contact form on our website (name, phone, email, preferred method of communication, and your goals)
- Technical data such as your IP address, browser type, device type, operating system, referring URLs, pages visited, and time spent on our site
- Cookies and similar tracking technologies (see Section 9 for details)
c) Information Collected Through Third-Party Platforms
- If you engage with us through video conferencing, an accountability app, online course platforms, or other digital tools, those platforms may collect additional data according to their own privacy policies
------------------------------------------------------------------------
3. HOW WE COLLECT YOUR INFORMATION
We collect personal information through the following methods:
- Website contact forms on www.spectrum-strong.com
- Direct communication via email, phone, or text message
- In-person and virtual coaching sessions
- Intake forms and assessment questionnaires
- Group coaching sessions and Q&A sessions
- Online course enrollment and digital resource purchases
- Accountability app usage
- Cookies, analytics tools, and tracking technologies embedded in our website (see Section 9)
- Social media interactions
------------------------------------------------------------------------
4. WHY WE COLLECT YOUR INFORMATION (PURPOSE OF DATA COLLECTION)
We collect and use your personal information for the following purposes:
- To respond to your inquiries submitted through our contact form or by phone/email
- To schedule and conduct free 15-minute consultation calls
- To provide one-on-one coaching, group coaching, workshops, and courses
- To conduct deep-dive assessments and create personalized action plans for your family
- To provide guidance on lab work, nutrition, detox support, advocacy, and developmental strategies
- To process payments for services rendered
- To send follow-up information, resources, and session summaries
- To provide access to our accountability app and digital tools
- To communicate with you about your coaching progress, appointments, and our services
- To improve our website, services, and client experience through analytics
- To comply with applicable laws and legal obligations
- To protect the safety and rights of our clients, our business, and the public
------------------------------------------------------------------------
5. WHO WE SHARE YOUR INFORMATION WITH
We respect your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:
a) Service Providers and Technology Platforms
We use trusted third-party tools and platforms to operate our business and website. These may include:
- Website hosting provider (Duda website platform)
- Payment processing services (payment is collected at the time of service; your payment details are handled by the payment processor and are not stored by Spectrum Strong)
- Email service providers for communication
- Video conferencing platforms for virtual coaching sessions
- Accountability app provider
- Online course and digital resource hosting platforms
- Analytics providers (see Section 9 for details on cookies and tracking)
- UserWay (Accessibility widget provider; see Section 10)
These providers only receive the information necessary to perform their services and are required to protect your data in accordance with their own privacy policies.
b) Legal Requirements
We may disclose your information if required to do so by law, regulation, court order, or legal process, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Spectrum Strong, our clients, or the public.
c) With Your Consent
We may share information with other parties if you have given us your explicit consent to do so.
d) Professional Collaboration
If you request that we communicate or collaborate with other professionals involved in your child's care (such as physicians, therapists, or educators), we will only do so with your written consent.
------------------------------------------------------------------------
6. HOW WE USE YOUR DATA
Your data is used to:
- Deliver and improve our autism family coaching services
- Create and maintain your client records and action plans
- Communicate with you before, during, and after coaching engagements
- Process transactions and provide receipts or superbills upon request
- Track your progress through our accountability app
- Analyze website traffic and usage patterns to improve our online experience
- Send you relevant updates about our services, workshops, courses, or events (you may opt out at any time)
- Ensure compliance with applicable laws
We do not use your personal information for automated decision-making or profiling.
------------------------------------------------------------------------
7. HOW LONG WE RETAIN YOUR DATA
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:
- Client coaching records, intake forms, and session notes are retained for a minimum of seven (7) years from the date of your last coaching session, in accordance with general professional and Virginia record-keeping best practices.
- Payment records are retained for a minimum of seven (7) years for tax and accounting purposes.
- Website analytics data is retained in accordance with our analytics provider's standard retention settings.
- Contact form submissions are retained for as long as needed to respond to your inquiry and for a reasonable period thereafter.
- If you request deletion of your data, we will comply within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (such as tax compliance or legal defense).
When your data is no longer needed, it will be securely deleted or anonymized.
------------------------------------------------------------------------
8. HOW WE PROTECT YOUR INFORMATION
We take reasonable and appropriate measures to safeguard your personal information, including:
- Using secure, encrypted connections (SSL/TLS) on our website
- Limiting access to personal information to only those who need it to provide services
- Using password-protected devices and accounts
- Storing digital records in secure, access-controlled systems
- Choosing third-party service providers that maintain their own appropriate security measures
- Regularly reviewing and updating our security practices
While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to taking all reasonable steps to protect your data.
Data Breach Notification:
In the event of a data breach that compromises your personal information, we will:
- Investigate the breach promptly and take steps to contain and mitigate it
- Notify affected individuals as soon as reasonably possible, and no later than required by applicable Virginia or federal law
- Provide details about what information was affected, what steps we are taking, and what you can do to protect yourself
- Notify relevant regulatory authorities if required by law
------------------------------------------------------------------------
9. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to improve your browsing experience and to help us understand how visitors use our site.
a) What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and understand how you interact with the content.
b) Types of Cookies We Use
- Essential Cookies: These are necessary for our website to function properly. They enable basic features such as page navigation, form submissions, and secure access to areas of the site. These cookies do not collect personal information used for marketing.
- Analytics Cookies: We may use third-party analytics tools (such as Google Analytics or similar services provided by our website platform, Duda) to collect information about how visitors use our website. This may include pages visited, time spent on the site, referring websites, and general geographic location. This data is collected in aggregate form and is used solely to improve our website and services.
- Third-Party Cookies: Some cookies may be set by third-party services embedded in our site, such as video conferencing booking tools, social media sharing buttons, or the UserWay Accessibility widget. These third-party services have their own cookie and privacy policies.
c) How to Manage Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.
To learn more about cookies and how to manage them, you can visit www.allaboutcookies.org.
d) Do Not Track Signals
Our website does not currently respond to "Do Not Track" browser signals. However, you can manage your tracking preferences through your browser settings as described above.
------------------------------------------------------------------------
10. ACCESSIBILITY (USERWAY WIDGET)
We are committed to making our website accessible to all visitors, including those with disabilities. To support this commitment, our website uses the Accessibility Widget by UserWay.
a) What UserWay Provides
The UserWay Accessibility Widget is an AI-powered tool that helps improve compliance with accessibility standards, including the Americans with Disabilities Act (ADA), Section 508, Web Content Accessibility Guidelines (WCAG) 2.1, and ATAG 2.0. The widget provides visitors with the ability to customize their browsing experience through features such as:
- Text size adjustment
- Text spacing modification
- Color contrast changes (including dark contrast, light contrast, and high contrast modes)
- Highlighting of links on the page
- Readable font options
- Cursor enlargement
- Page structure and navigation aids
- Screen reader compatibility enhancements
- Keyboard navigation support
- Language translation support (40+ languages)
- Ability to pause animations
- Downloadable accessibility report
b) Privacy and UserWay
UserWay has adopted a Privacy by Design approach. According to UserWay, the widget does not collect personal information from users who interact with it. The widget is designed to enhance accessibility without compromising your privacy. For more information, you can review UserWay's privacy policy at https://userway.org/privacy/.
c) How to Use the Widget
You can access the UserWay Accessibility Widget by clicking the accessibility icon (typically displayed as a circular button) on our website. From there, you can adjust settings to suit your preferences. You may reset all accessibility settings at any time through the widget.
------------------------------------------------------------------------
11. YOUR RIGHTS
As a client or website visitor, you have the following rights regarding your personal information:
a) Right to Access
You have the right to request a copy of the personal information we hold about you.
b) Right to Correction
You have the right to request that we correct any inaccurate or incomplete personal information.
c) Right to Deletion
You have the right to request that we delete your personal information. We will comply with your request unless we are required to retain the information by law (for example, for tax records or legal defense purposes).
d) Right to Restrict or Object to Processing
You have the right to ask us to limit or stop processing your personal information in certain circumstances.
e) Right to Data Portability
Where feasible, you may request that we provide your personal information in a structured, commonly used format so that you can transfer it to another service provider.
f) Right to Withdraw Consent
Where we rely on your consent to process your data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
g) Right to Opt Out of Marketing Communications
You may opt out of receiving promotional emails or communications from us at any time by contacting us directly or using any unsubscribe option provided.
How to Exercise Your Rights:
To exercise any of these rights, please contact us at:
Email: jamaila@spectrum-strong.com
Phone: (757) 589-8260
We will respond to your request within 30 days. We may ask you to verify your identity before processing your request. There is no fee for making a request, though we reserve the right to charge a reasonable fee or refuse requests that are clearly unfounded or excessive.
------------------------------------------------------------------------
12. VIRGINIA CONSUMER DATA PROTECTION ACT (VCDPA)
Spectrum Strong is based in Virginia and respects the privacy rights of Virginia residents under the Virginia Consumer Data Protection Act (VCDPA). Under the VCDPA, Virginia residents may have additional rights, including:
- The right to confirm whether we are processing your personal data
- The right to access your personal data
- The right to correct inaccuracies in your personal data
- The right to delete personal data you have provided or that we have obtained about you
- The right to obtain a copy of your personal data in a portable format
- The right to opt out of the processing of personal data for purposes of targeted advertising, sale of personal data, or profiling
We do not sell your personal data. We do not use your personal data for targeted advertising or profiling.
If you wish to exercise any of these rights, please contact us using the information in Section 1. If you are not satisfied with our response, you may contact the Virginia Attorney General's office.
------------------------------------------------------------------------
13. HEALTH INFORMATION DISCLAIMER
Spectrum Strong provides autism family coaching services. We are not a licensed healthcare provider, medical practice, or mental health practice. Our coaching services are not a substitute for professional medical advice, diagnosis, or treatment.
Because we are a coaching practice and not a covered healthcare entity, the Health Insurance Portability and Accountability Act (HIPAA) may not apply to our services in the same way it applies to licensed medical or mental health providers. However, we are deeply committed to protecting any health-related information you share with us. We treat all information about your child's health, diagnoses, therapies, lab results, and developmental history with the highest level of care and confidentiality.
We will never share your health-related information without your consent, except as required by law.
If you have concerns about the confidentiality of any information you share with us, please contact us before your first session so we can discuss how your data will be handled.
------------------------------------------------------------------------
14. CHILDREN'S PRIVACY
Our coaching services are designed to support parents and caregivers of children. We do not knowingly collect personal information directly from children under the age of 13 through our website. If a parent or guardian shares information about their child during the course of our coaching services, that information is treated as confidential and is protected in accordance with this Privacy Policy.
If you believe we have inadvertently collected personal information from a child under 13 without proper parental consent, please contact us immediately and we will take steps to delete that information.
------------------------------------------------------------------------
15. THIRD-PARTY LINKS
Our website may contain links to third-party websites, resources, or services that are not operated by Spectrum Strong. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
------------------------------------------------------------------------
16. SOCIAL MEDIA
Spectrum Strong may maintain a presence on social media platforms. When you interact with us on social media, the platform's privacy policy governs how your data is collected and used by that platform. We do not control how social media companies process your data.
Any information you share with us publicly through social media (such as comments or direct messages) may be visible to others. Please be mindful of the personal information you share in public forums.
------------------------------------------------------------------------
17. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. When we make changes:
- The "Last Updated" date at the top of this policy will be revised.
- For significant changes, we will make reasonable efforts to notify you, such as posting a notice on our website or sending you an email if we have your contact information.
- Your continued use of our website or services after the updated policy is posted constitutes your acceptance of the changes.
We encourage you to review this policy periodically to stay informed about how we protect your information.
------------------------------------------------------------------------
18. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Jamaila Melchers
Spectrum Strong
Email: jamaila@spectrum-strong.com
Phone: (757) 589-8260
Website: www.spectrum-strong.com
Business Hours: Monday to Friday, 8:00 AM to 4:00 PM
(Closed on federally observed holidays)
We will do our best to respond to your inquiry promptly and within 30 days of receipt.
------------------------------------------------------------------------
Thank you for trusting Spectrum Strong with your family's journey. Your privacy and your trust matter deeply to us.
(c) 2026 Spectrum Strong. All Rights Reserved.
